Privacy Policy Statement

We take privacy seriously and protect your personal information in compliance with Canadian law. Our policy explains how we collect, use, and safeguard your data when you interact with our site and services.

What we collect

We gather information necessary for communication and to provide effective gardening services.

• Contact details, such as your name, email address, and phone number, when you fill out forms or reach out to us.
• Service details, property information, and specific requests related to your gardening needs and preferences.
• Technical data, including browser type, device information, and website usage collected via cookies and similar tools.
• Records of communication, messages, and client interactions to maintain accurate service history and response.

How your data is used

Collected information is used to manage appointments, deliver services, and improve customer support.

• To respond to enquiries and provide quotes or follow-ups on your gardening requests effectively.
• For scheduling, confirming, or fulfilling booked gardening services and communicating status updates.
• To personalize our support, recommend appropriate gardening solutions, and record service history.
• To improve our website, analytics, and service offerings using non-identifiable usage data.

Why we process data

Our data processing aligns with applicable Canadian regulations to ensure transparency and fairness.

We process personal information based on your consent, to perform contractual obligations, or to comply with legal requirements, using only data relevant to your service.

Information sharing

Your information is kept confidential and only shared in limited situations outlined below.

• With team members or trusted partners providing gardening services, only when necessary to fulfill your request.
• With legal or governmental authorities if required to comply with Canadian law or court orders.
• With IT or website service providers strictly for secure, technical functions related to our site and systems.

Data protection

We use physical, technical, and administrative safeguards to keep your information secure. Access to personal data is limited to authorized personnel and protected through password-protected systems and encryption when required. We regularly review our protocols to address emerging risks and comply with Canadian privacy standards.

Your rights

You can request access, correction, or removal of your personal data at any time by contacting us.

• Request a copy or correction of your personal information stored.
• Withdraw consent for data processing where it’s based on consent alone.
• Request deletion of your personal data, within legal and contractual limits.
• Raise questions or lodge complaints about our privacy practices with us or relevant authorities.

Cookies and tracking

We use cookies to improve website functionality and visitor experience, as outlined in our Cookie Policy.

Read Cookie Policy Read Cookie Policy

Contact us

Contact us for any privacy concerns, access requests, or questions about your data. We’re here to help you understand and manage your privacy rights.

Changes to policy

If this policy changes, we will notify users by updating the revision date and posting updates clearly on this page.